Additional Support

Our whole school community is incredibly important to us and we're here to support you in any way we can

Additional Support

Our whole school community is incredibly important to us and we're here to support you in any way we can

Getting the Most From Online Learning

We will release regular resources for parents to help you navigate the new world of online learning programmes for your child. We will update you regularly on new content, including parent webinars. The first of these will be the week after the Easter holidays and will be about preparing your child for learning in the Summer term.

Be Well Tips and Advice for Families

Our focus on wellbeing has never been more important. We are supporting our families and our people in managing the impact of coronavirus with new focused content in the area of wellbeing. These include a range of ‘Cognita Be Well Tips’ on dealing with school closures and talking to your child about coronavirus. More on these and other resources can be found on the Cognita website.

Support with Technical Issues

While the school buildings are closed, our learning continues remotely and online. It is important that your hardware and software at home, whoever they belong to, work smoothly in support of your child’s learning.

We are offering a technical support service to help address any issues relating to online learning that may arise for your family. To access our technical support, you can contact us on: onlinelearningsupport@cognitaschools.co.uk.

This goes through directly to our team of IT experts. We will then follow up with you through whichever communication channel you prefer, including by phone, to resolve the issue. You may email us at any time and our staff will follow up during business hours, Monday-Friday.

Below are individual contact details for each School campus should you require to get in touch with specific individuals.

Please be assured that staff are contactable through Seesaw or via email each day during our term times and are available to support pupils through their Online Teaching and Learning Programme.

They will always aim to get back to you on the same day but will certainly get back to you within 24 hours within the working week.

Please do contact your child’s class teacher if you have any general queries relating to the academic provision or pastoral provision for your child.

The Head, Vanessa Conlan, can be contacted by email at: vanessa.conlan@downsend.co.uk

Head of School, Miss Amy Hodges can be contacted by email at: amy.hodges@downsend.co.uk

Please feel free to contact any other member of staff as you would normally do for all other school matters.

Please be assured that staff are contactable through Seesaw or via email each day during our term times and are available to support pupils through their Online Teaching and Learning Programme.

They will always aim to get back to you on the same day but will certainly get back to you within 24 hours within the working week.

Please do contact your child’s class teacher if you have any general queries relating to the academic provision or pastoral provision for your child.

The Head, Vanessa Conlan, can be contacted by email at: vanessa.conlan@downsend.co.uk

Head of School, Mrs Lisa Burns can be contacted by email at: lisa.burns@downsend.co.uk

Please feel free to contact any other member of staff as you would normally do for all other school matters.

Please be assured that staff are contactable each day during our term times and are available to support pupils through their Online Teaching and Learning Programme.

  • The class teachers’ working day is: 8.30am to 4.00pm – they are available for parents and pupils between these times.
  • Daily activities will be uploaded onto the online platform by 6.00pm the previous day.
  • Verbal feedback will be given between 3pm and 4pm each day, for all work submitted on Seesaw.
  • Any work on Seesaw, submitted after 3pm, will be responded to on the following working day.
  • Teachers aim to support parents as much as they can. They will endeavour to respond to parent questions on the same day, and certainly within 24 hours, within the working week.
  • Group feedback will be given at the end of each week, reflecting on the learning that has taken place that week and looking forward to the next week’s learning

Please be assured that staff are contactable each day during our term times and are available to support pupils through their Online Teaching and Learning Programme.

If you have any general questions or queries please email the school at ashteadpreprep@downsend.co.uk

The Head, Mrs Roberts, can be contacted by email at tessa.roberts@downsend.co.uk

Please feel free to contact any other member of staff as you would normally do for all other school matters.

Please be assured that staff are contactable each day during our term times and are available to support pupils through their Online Teaching and Learning Programme. If you e-mail a member of staff, they will endeavour to get back to you as soon as they can, but always within two school days. To allow staff to maintain healthy boundaries between work and home life, we are not expecting them to respond to emails outside of the working day.

  • Please direct general queries to your child’s Form Tutor.
  • With issues relating to specific pieces of work, please contact the relevant subject teacher in the first instance.
  • For issues with the academic provision as a whole, please contact Mrs Kirkham:  Clare.Kirkham@downsend.co.uk
  • For issues regarding our pastoral provision, please contact Miss Black: Helen.Black@downsend.co.uk
  • For general questions regarding safeguarding, please direct these to Mrs de Vries: Yvette.Devries@downsend.co.uk
  • The Headmaster can be contacted if your concern is of a whole school nature and can be contacted at: Ian.Thorpe@downsend.co.uk  

Please feel free to contact any other member of staff as you would normally do for all other school matters.

We recognise that frequent, open and transparent communication is key to the success of this programme. Please rest assured that we will provide both a weekly review of the Upper School programme, as well as regular updates where necessary. Please do contact your child’s teacher or tutor, or their Head of Year, or Mr Newland if you have any concerns or observations, particularly constructive criticism so that we can continue to enrich and develop the programme over the summer period.

Please be assured that staff are contactable each day during our term times and are available to support pupils through their Online Teaching and Learning Programme. If you e-mail a member of staff, they will endeavour to get back to you as soon as they can, but always within two school days. To allow staff to maintain healthy boundaries between work and home life, we are not expecting them to respond to emails outside of the working day.   If you have general questions regarding our academic provision, please direct these to: Mrs Lisa Brunt, Curriculum Manager, or the Head of Academic Department.

If you have general questions regarding our pastoral provision, please direct these to: your child’s Head of Year, Mrs Hawes, Mrs Mercer, or Mr Silva.   If you have general questions regarding safeguarding, please direct these to Mr Newland (Head of School ) Mr Watts (Deputy Head) or Mr Albert (Assistant Head).

Mr Thorpe can be contacted on: Ian.Thorpe@downsend.co.uk

Please feel free to contact any other member of staff as you would normally do for all other school matters.

01372 372197